Refund policy

If you are reading this you may have ordered (or are about to order) a product from us. We'd first like to thank you for supporting our business - we are committed to our customers and promise to deliver the highest quality products and customer service possible.

We want you to be completely satisfied every time you shop with us. If for any reason you are unhappy with the product or change your mind and wish to return the product to us, just let us know at wecare@purescentum.com

Once you have notified us that you wish to return a product, please return that product to us in its original condition within 30 days. To complete your return, we require proof of purchase (your order number). Once your return is approved, we'll email you a prepaid return label.

Return shipping is on us. Just attach the prepaid label to your package and drop it off with the carrier. There is no cost to you for sending an eligible return back to us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit will be applied to your original method of payment (credit or debit card), within 5-10 days, or a replacement product sent out.

Conditions for return
Products must be unopened, unused, and in their original packaging. For hygiene reasons, opened shower steamers and bath products cannot be returned unless they arrived damaged, defective, or incorrect.

Damaged or incorrect items
If your order arrives damaged or incorrect, email us at wecare@purescentum.com within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund at no extra cost.

Return address
Pure Scentum Returns, 3607 NE 5th Avenue, 33334, Oakland Park, Florida, US

If you have any questions or need to arrange a refund simply email us at wecare@purescentum.com