Frequently Asked Questions

A Pure Scentum steamer is a small aromatherapy tablet you place on the shower floor. As warm water and steam hit it, it releases a real essential-oil fragrance into the air and dissolves completely by the time you're done — no bath, no tub, no residue to rinse away.

Three signature scents — Lavender Relax, Citrus Boost, and Eucalyptus & Mint Breathe — plus a Discovery Set with two of each, so you can try all three before committing to a full pack.

A short, honest list: real essential oils for fragrance, no harsh additives. Pure Scentum products are also cruelty-free — never tested on animals.

Unwrap one steamer and place it on the shower floor, away from direct water spray. As the steam builds, the fragrance releases into the air — just breathe it in and let it dissolve on its own as you shower. No extra time, no extra steps.

For external use only. Keep out of reach of children and pets, avoid direct contact with eyes, and discontinue use if any irritation occurs. Check the full warning text printed on your product's packaging before first use.

We fulfill every order ourselves, directly from Pure Scentum — your package ships from us, not through a third-party marketplace.

Orders are typically processed within 1–2 business days and arrive within 3–7 business days after that, depending on your location. You'll get a shipping confirmation with tracking as soon as your order is on its way.

Yes — orders of $35 or more ship free. Orders under that amount have a flat shipping rate calculated at checkout.

Unopened, unused products in their original packaging can be returned within 30 days of delivery for a refund. Because these are personal-care products, opened or used items can't be accepted back for hygiene reasons — unless the item arrived defective or damaged, in which case we'll always make it right. See our full Refund Policy for details.

Email us at wecare@purescentum.com with your order number and a photo of the damage, and we'll sort out a replacement or refund right away.

We're always open to stockist and bulk inquiries. Send us a note through our Wholesale page with a bit about your business and we'll follow up with details.